Mail-in, nationwide
How mail-in restoration works
Send your games and consoles from anywhere in the United States. Buy both shipping labels now, then get a repair quote after your hardware arrives.
The whole point of the two-label setup is that you never have to chase a second payment or wonder how your collection is getting back to you. You print both labels the same afternoon, use one, and the other rides along in the box until your games are ready to come home.
Step by step
1.Tell me what you're sending
Enter your return address, describe your games or console, and measure and weigh your packed box on the shipping page. You can send hardware in before getting a repair quote.
2.Buy both shipping labels
Choose a carrier service for each trip and pay securely with Stripe for inbound and prepaid return postage. Shipping is separate from repair charges, and you see the shipping price before paying.
3.Print both labels and ship
You'll get both labels to print. Tape the inbound one to your box and tuck the return label inside, unused. Then drop it off with the carrier and send me the tracking number.
4.Inspection, quote, and repair
Once your hardware arrives, it is inspected and you receive a repair quote. We discuss the price before proceeding with repair work. Approved work is completed and tested on real hardware.
5.Return shipping
Your return label goes on the box, everything is repacked the way it arrived or better, and I send you the tracking so you know exactly when it lands.
Shipping questions
Why do I pay for two shipping labels?
One label gets your package to the bench, the other gets it home. Buying both up front means your return trip is already paid for and tracked — nothing sits waiting on a second payment once the work is done.
What do I do with the return label?
Print both labels at home. Stick the first one on your box, and drop the second one inside the box, unused. When your games are ready, that same label goes on the outside for the trip back to you.
What if I can't print the labels?
Tell me in your ticket and we'll work it out — most carriers can print from a QR code at the counter, or I can mail the labels to you.
How should I pack my games?
Carts in a sandwich bag or bubble wrap, packed snugly in a small box with padding so nothing rattles. Consoles need the box they can't shift inside of, with cushioning on every side. No loose packing peanuts against open cartridge slots.
Do you ship anywhere in the country?
Yes — mail-in service is open to anyone in the United States. Plenty of work arrives from states I've never set foot in.
What happens if a game can't be fixed?
You'll hear from me before any extra work happens, and your game still comes home on the return label you already paid for. The repair authorization terms cover how that's handled.
Everything is handled under the repair authorization & risk acknowledgment. Prefer to hand it over in person? Catch me at an event for free on-site game testing.