Mail-in, nationwide
How mail-in restoration works
Send your games and consoles from anywhere in the United States. Submit a ticket, pay once for the work and both shipping trips, and everything comes home tested.
The whole point of the two-label setup is that you never have to chase a second payment or wonder how your collection is getting back to you. You print both labels the same afternoon, use one, and the other rides along in the box until your games are ready to come home.
Step by step
1.Submit a ticket
Use the contact form to tell me the system, the games, and what's going wrong — black screen, lost saves, sticky labels, dead console. Photos help. I'll come back with a written quote and a realistic turnaround.
2.Approve and pay
Approve the quote and pay for the work plus two shipping labels: one for the trip to me, one for the trip home. Nothing is charged before you've seen the number.
3.Print both labels and ship
You'll get both labels to print. Tape the inbound one to your box and tuck the return label inside, unused. Then drop it off with the carrier and send me the tracking number.
4.Restoration and testing
Everything gets opened, inspected, and photographed if there's something you should see. Contacts cleaned, residue lifted, batteries replaced, boards repaired — then tested on real hardware until it boots and plays reliably.
5.Return shipping
Your return label goes on the box, everything is repacked the way it arrived or better, and I send you the tracking so you know exactly when it lands.
Shipping questions
Why do I pay for two shipping labels?
One label gets your package to the bench, the other gets it home. Buying both up front means your return trip is already paid for and tracked — nothing sits waiting on a second payment once the work is done.
What do I do with the return label?
Print both labels at home. Stick the first one on your box, and drop the second one inside the box, unused. When your games are ready, that same label goes on the outside for the trip back to you.
What if I can't print the labels?
Tell me in your ticket and we'll work it out — most carriers can print from a QR code at the counter, or I can mail the labels to you.
How should I pack my games?
Carts in a sandwich bag or bubble wrap, packed snugly in a small box with padding so nothing rattles. Consoles need the box they can't shift inside of, with cushioning on every side. No loose packing peanuts against open cartridge slots.
Do you ship anywhere in the country?
Yes — mail-in service is open to anyone in the United States. Plenty of work arrives from states I've never set foot in.
What happens if a game can't be fixed?
You'll hear from me before any extra work happens, and your game still comes home on the return label you already paid for. The repair authorization terms cover how that's handled.
Everything is handled under the repair authorization & risk acknowledgment. Prefer to hand it over in person? Catch me at an event for free on-site game testing.